Meeting the staff’s staff continuously working to prevent suicidal incidents, each call once a three -hour clock, Heena* take the second mobile phone out of the pocket and patiently sit and sit patiently. At the table, wait for it to ring. Seven minutes later, she answered the call with a gentle voice “Hello, I was HEA, what could I help you?” However, the caller will hang up immediately. An hour later, she received a call if she could help. The caller has decided that ending his life is a solution for all his problems. Heena talked to him for more than an hour, discusses stressful issues and factors, planning for solutions and feasible results, then putting the machine before 5:15 pm, just to talk different from people. Call is waiting. For about 3 hours a day, this is the job that Heena does as a volunteer of the national suicide assistance line. In the past year, many volunteers and advisers like her had to handle a large number of callers who intended to commit suicide, or simply looking for a person to listen to them. In such times, these volunteers and advisers spent a lot of time trying to save their lives, each call. The last method for many people, these support lines is often the final help. It is possible to hear another time and the will to listen to their difficult circumstances bring hope not only to the callers but also to the callers. “Female World Health Organization Claimed that about seventy thousand people died each year for suicide and many more people tried to do it. Dr. Vihang Vahia, a psychiatrist from Masina Hospital in Mumbai, said: These numbers require a greater network to help prevent another individual from taking such drastic steps. Volunteers and advisers say that the first reaction of most callers when they heard another person say the other end of the call was relief! Avantika Naidu, a psychologist of the 1-1 Mpower, shared: “Most of them were surprised to have a person who really answered the call. When people feel like they want to commit suicide, all they want is someone there to listen to them. Some are willing to seek solutions, but there are also callers that ending life is the only way that can let them escape misery. ” These assistant lines receive three types of callers who are looking for help, those who tend to kill suicide and those who are intending to commit suicide. The last type is the most difficult type to talk because once the call is over, there is no way to know what happened. The training, seminars and strict test calls are very important. Because this is a job that requires empathy, patience and high taste, volunteers and advisors must undergo strict training before answering reality calls. The chief adviser and psychologist of Mpower, Dilshad Khurana said, “those who receive such calls must talk completely without judgment or bias. The person on the other end of the call is inherently difficult, so the first thing we have to do is help them calm down and take them to a mental comfortable place. Another important thing is that our volunteers and advisors must ensure their security. The staff of the assistant line is trained appropriately and is also updated with periodic courses. ”Self -care – an important tool for staff to help. Listening to emergency calls and praying for daily help every day may be a suffering experience for the supporting line staff. Therefore, every organization of the assistance line has a strict self -care program. “When my group made calls to each other or when the number of calls increased sharply, I encouraged them to completely turn off after the call. When there are difficult cases, we discuss and support each other, and maintain the anonymous and security of the caller. We even have mental health holidays, ”Dilshad shared. For volunteers at Mitram Foundation, a supporting line based in Bangalore, there is also a self -care program, “We have a volunteer care system, where we can talk about A call can cause suffering. Rani, a volunteer, said we had a review monthly to help remind us of the purpose of the mission. ‘There is no end or confirmation, but we know that we have helped’ one of the most difficult aspects of becoming a self -assisting line to commit suicide worker is the fact that there is no way to know. Whether the caller will follow the solutions discussed in the call. Due to an unnamed condition and career separation, this rule is followed by the support lines. “No one really makes a confirmation for us about receiving calls late at night or processing calls for countless hours. In fact, we do not even know if we are successful in persuading that person to take a fierce step. But we still do it daily in the hope that we can prevent someone from ending our own life, ”Avantika said. Heena added, “We remind the callers that they can always call us back if they feel suicide are still clinging to them. But in the end, it was not our decision. I felt uncomfortable for a while after the call, but after that, the phone rang again and we had to approach the call immediately. ”Knowing the red signs of a person who intended to commit suicide – they were sensitive to being sensitive With negative emotions and criticisms- they appreciate too much emotions, actions and negative situations and actions to follow it- they do not sleep much, they just think about their goals and not not Reaction with other emotions- Helps to seek the initiative in most cases, such as the last method to change the mind- they often talk about the end of life and after the game. living. Their Internet history may have research on the ways of ending life – Following the narrative of a psychiatrist consulting at Masina Hospital, Mumbai – Dr. Vihang Vahia,
